Delivery & Returns
Delivery
TOTAL ORDER | WEIGHT | DELIVERY |
|---|---|---|
£0 - £50 | Under 2kg | £3.49 |
£0 - £50 | 2kg + | £5.49 |
Orders over £50 | Any weight | Free |
Weight includes all packaging.
Delivery by Royal Mail within 2 to 4 working days but delivery times cannot be guaranteed.
Large items may be delivered by DPD courier.
Weight includes all packaging.
All orders will be processed and dispatched as soon as possible. Orders will be dispatched once all of the items ordered are available. If there is a delay on a specific item, you may be contacted to establish whether you would prefer to split the order or wait for a single delivery.
If your order arrives damaged please contact Allwinds Dog First Aid Ltd , who will arrange a replacement or refund as preferred. Damages or incorrect items should be notified to us within 30 days of receipt. We may ask you for photographs of any damages prior to processing a claim.
Payment will be taken at the time of requesting the order (not at the point of dispatch). All items are offered for sale subject to availability
Lost in transit - if an order has not arrived and was dispatched with Royal Mail, please wait 10 working days from the date the item was due to be delivered before contacting us. We will then be able to process this as a missing item.
If an order is dispatched with a courier, you should contact Allwinds Dog First Aid Ltd as soon as you believe it may have gone missing in transit.
For all orders, regardless of delivery method, you must report missing items to us within 35 days of the date of dispatch.
Returns
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel an order and receive a full refund up to 14 calendar days after you receive the item from us. This applies even if you change your mind and no longer want an item. The refund will include the postage costs when placing your order however, you are responsible for the cost of returning the item to us. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery within 14 days of notifying us. We will then refund your money within 14 days of receipt of a returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid. The 14 day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For damaged and faulty items, you have 30 days to arrange a return/refund.
Returns postage address is:
5 Woodcroft Meadows
Bishopswood
Nr Chard
TA20 3HA